Return & Refund


HOOKII provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.

Warranty Timeline

ItemWarranty Period
Mower Body1 years
Battery1 years

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in HOOKII’s warehouse for inspection, the refund process will begin. Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, the buyer is responsible for shipping costs
  • For non-quality related warranty claims, HOOKII refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements
  • Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired during this 30-day window. 
  • How do I return an item?

    1. Please reach out to HOOKII customer support to initiate a return. Please state the reason for the return and provide an invoice or screenshot to confirm the order number.

    2. HOOKII support will share the corresponding return address with you within 24 working hours.

    How long does it take to get a refund?

    Refunds will be issued once the item arrives at our warehouse. Please allow 10-15 business days from the date we receive the product for your refund to be credited to the credit used for the original purchase.

    Shipping and handling charges are only refundable if the item was shipped in error on behalf of HOOKII or if an item is damaged and a refund is given. Otherwise, shipping and handling charges are considered non-refundable.

    Customers are responsible for all shipping charges except when returning due to damage or defects. We suggest shipping the package with a carrier that can provide tracking and insurance, as HOOKII is unable to provide credit for packages lost during shipment if proof of delivery is unavailable. For damaged or defective returns, HOOKII will provide the appropriate shipping labels for your return.

    When returning items with a prepaid shipping label provided by HOOKII, HOOKII takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. HOOKII does not provide refunds for items damaged in transit for non-quality-related warranty claims.

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